VETTEXX

UX Design Project

Overview

This project focused on improving the usability and efficiency of veterinary practice management software used in a clinical setting. In fast-paced environments such as ER and internal medicine, existing systems often created friction through unclear workflows, fragmented information, and inefficient navigation. The goal was to redesign key interactions to support faster, more accurate task completion and reduce cognitive load for clinical staff.

Project Details

Problem

Veterinary staff relied on software that was not designed with real clinical workflows in mind. This led to:

  • Time lost navigating between screens

  • Inconsistent data entry and communication gaps

  • Increased cognitive load during high-pressure cases

  • Frustration and reduced efficiency among staff

Goal

Design a more intuitive and streamlined user experience that aligns with real clinical workflows, improves task efficiency, and supports clear communication across veterinary teams.

Process

Research

  • Observed day-to-day clinical workflows in ER and internal medicine

  • Identified common pain points in scheduling, patient records, and treatment tracking

  • Gathered informal user feedback from veterinary technicians and staff

Analysis

  • Mapped user journeys for key tasks (patient intake, treatment updates, discharge)

  • Identified breakdowns in information hierarchy and navigation

  • Prioritized areas with the highest impact on efficiency and clarity

Design

  • Created wireframes and prototypes in Figma

  • Simplified navigation and reduced unnecessary steps in key workflows

  • Improved layout and visual hierarchy for faster information scanning

  • Standardized components for consistency across the system

Iteration

  • Refined designs based on feedback from users in clinical roles

  • Adjusted workflows to better match real-world use cases

Solution

The redesigned system introduced:

  • Streamlined workflows for common tasks

  • Clearer organization of patient data and treatment information

  • Improved visual hierarchy for faster decision-making

  • Reduced steps required to complete critical actions

Outcome

  • Improved task efficiency and reduced time spent navigating the system

  • Increased clarity in communication across team members

  • Reduced reliance on verbal clarification and workarounds

  • More intuitive onboarding for new staff

Key Skills

UX Research • Workflow Mapping • Wireframing • Prototyping (Figma) • Information Architecture • Clinical Communication • Problem Solving